Responsible Gaming at xbhajee

Our Commitment to Player Safety

xbhajee believes that gambling should always be an enjoyable form of entertainment — never a source of financial distress, emotional harm, or personal hardship. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond, and we take seriously our responsibility to every one of those players. Our responsible gaming programme is designed to give you full visibility of your activity, meaningful controls over your spending and time, and clear pathways to seek help if gambling ever stops feeling fun.

The foundation of our approach is transparency. xbhajee will never encourage a player to chase losses, wager beyond their means, or continue playing when they have indicated they want to stop. Our platform is designed so that responsible gaming tools are easy to find, easy to activate, and impossible to circumvent once set. We also invest in staff training so that our support team can recognise and respond appropriately to players who may be showing early signs of problem gambling.

Responsible gaming at xbhajee is not simply a compliance checkbox. It reflects our genuine belief that a player who gambles within their limits, enjoys the experience, and returns willingly over the long term is far more valuable — to us and to themselves — than a player who is pushed beyond what they can afford. We are committed to building a sustainable, enjoyable platform that Bangladesh's players can trust.

Age Restriction and Verification

At the point of registration, all applicants are required to confirm their date of birth and agree that they are aged 18 or over. xbhajee reserves the right to request documentary proof of age at any time — including a copy of your National Identity Card (NID), passport, or driving licence. Accounts where age cannot be confirmed will be suspended pending verification, and any winnings accumulated during that period will be withheld.

In addition to registration-stage checks, xbhajee conducts further age verification before processing any withdrawal for a player who has not previously verified their identity. This two-stage approach ensures that no underage player can access real-money funds through our platform.

Protecting Minors in Your Household

If you share a device with minors, we strongly encourage you to use device-level parental controls and to ensure that your xbhajee account is protected with a strong, unique password that is not known to anyone under 18 in your household. Never leave your xbhajee account logged in on a shared or accessible device. If you believe that a person under the age of 18 has accessed or registered an account on xbhajee, please contact us immediately at [email protected] and we will investigate and take appropriate action without delay.

• Minimum age 18 enforced at registration and withdrawal
• NID / passport verification required for first withdrawal
• Accounts suspended if age cannot be confirmed
• Immediate action on reports of underage access
• Strong password practice recommended on shared devices

Self-Exclusion and Account Closure

Self-exclusion is one of the most powerful responsible gaming tools available at xbhajee. If you feel that your gambling has become difficult to control, or if you simply want to take an extended break from the platform, you can request self-exclusion at any time. xbhajee will activate your self-exclusion immediately upon request — no waiting period, no cooling-off period, and no attempt to discourage you from using this tool.

During a self-exclusion period, your xbhajee account will be locked. You will not be able to log in, make deposits, place bets, or access any gaming content. Any active bonuses will be forfeited. If you have a positive account balance at the time of self-exclusion, you may request withdrawal of those funds by contacting our support team, who will process the withdrawal to your nominated payment method (bKash, Nagad, Rocket, Upay, or bank transfer) without delay.

Returning After Self-Exclusion

Once a self-exclusion period is active, xbhajee will not accept any requests to shorten or cancel it before the chosen end date. When the exclusion period expires, your account will not be automatically reactivated — you must contact support to request reactivation, and we will require confirmation that you have considered your decision carefully. For permanent self-exclusions, reactivation is not available under any circumstances.

Deposit Limits and Spend Controls

Setting a deposit limit is the most straightforward way to ensure that your xbhajee gambling stays within your personal budget. A deposit limit caps the total amount you can transfer into your xbhajee account within a defined time period. Once your limit is reached, no further deposits will be accepted until the period resets — regardless of the payment method used.

xbhajee supports three deposit limit intervals: daily, weekly, and monthly. You can set limits in Bangladeshi Taka (BDT) to suit your individual circumstances. For example, a player in Dhaka might set a daily deposit limit of ৳500, a weekly limit of ৳2,000, and a monthly limit of ৳6,000 to ensure their spending remains predictable and within budget. These limits apply to all payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard.

How Deposit Limit Changes Work

• Decreasing a limit takes effect immediately — the lower limit applies from the moment you confirm the change.
• Increasing a limit is subject to a mandatory 72-hour cooling-off period before the higher limit becomes active. This protects you from impulsive decisions made in the heat of the moment.
• Removing a limit is treated the same as an increase — a 72-hour delay applies before the removal takes effect.
• To set or adjust your deposit limits, contact xbhajee support at [email protected] or use the account management tools available when logged in.

Time-Out and Session Management

Gambling for extended periods without a break can impair your judgement and make it harder to make clear-headed decisions about your play. xbhajee offers a range of session management tools designed to interrupt long play sessions and give you regular opportunities to reflect on your activity.

To activate any of the session management tools listed above, contact the xbhajee support team at [email protected]. All tools are available free of charge to every registered player. Time-out periods, once active, cannot be cancelled early — this is a deliberate design choice to ensure the tool is effective when you need it most.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who experience gambling-related harm do not identify themselves as having a problem until the impact on their finances, relationships, or mental health has already become significant. The warning signs below are provided to help you honestly assess your own relationship with gambling. If several of these statements apply to you, we encourage you to reach out for help.

Support Resources and Help Lines

xbhajee encourages any player who is concerned about their gambling to seek support — whether from our own team, from a trusted person in their life, or from an independent counselling service. The resources below are available to players across Bangladesh.

xbhajee's own support team is not a substitute for professional counselling, but we can help you activate account protections immediately, connect you with relevant resources, and ensure your account is managed in a way that supports your recovery. We will never pressure a player seeking help to continue gambling.

Contacting xbhajee for Help

If you are concerned about your gambling, or if you want to activate any of the responsible gaming tools described on this page — including deposit limits, time-out periods, or self-exclusion — please contact the xbhajee support team. Our team is available 24 hours a day, 7 days a week, and will handle all responsible gaming requests promptly, discreetly, and without judgement.

What to Include in Your Message

• Your registered username or the email address associated with your xbhajee account
• The specific tool you want to activate (e.g., "I want to set a daily deposit limit of ৳1,000" or "I want to self-exclude for 6 months")
• If you are in immediate distress or crisis, please say so clearly — your message will be escalated to a senior support agent immediately
• Any other context that would help us assist you effectively (though you are never obligated to explain yourself)